Privacy Policy

Bonzawin Casino respects the privacy of players in Australia and aims to handle personal information fairly, transparently and securely. This Privacy Policy explains what information may be collected when you use our website or services, why it is used, how it may be shared, how it is protected and how you can exercise your privacy rights.

Bonzawin operates under a Curaçao Gaming Authority licence, reference OGL/2024/431/0231, which governs the platform's gaming services and player protection standards.

Information we may collect

When you visit the Bonzawin Casino website, create or use an account, contact support or take part in casino activities, we may handle information connected with you. The information collected depends on how you use the website and the services available to you. We aim to collect information that is reasonably necessary for operating the website, providing services, meeting our obligations and supporting a safe gaming environment.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and other information you provide when registering or updating an account. We may also keep records of communications with you, including questions, requests, complaints and information provided to customer support.

Verification information

To help verify identity, age, eligibility and account ownership, we may request identity or address information and supporting documents. Depending on the circumstances, verification material may include copies or details from identification documents, proof of address, information about the source of funds or other information needed for security and compliance checks.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, wins, losses, account balances, payment methods and related transactions. Payment information may be processed by payment service providers. We do not need to retain complete payment card details where a payment provider handles those details, but transaction records may still be retained for account administration, security, dispute handling and legal obligations.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and information about how you interact with the website. We may also collect security and diagnostic information to identify unusual activity, technical faults or attempts to misuse the service.

Cookies and similar technologies

Bonzawin Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website usage and help protect services. Some cookies may be placed by service providers working on our behalf. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly or may require you to enter information again.

How we use information

Personal information may be used for the following purposes. We seek to use information only where there is a suitable business, service, security or legal reason to do so, and we take reasonable steps to keep the information relevant to that purpose.

Creating, operating and maintaining your account.
Providing casino services, processing transactions and displaying account activity.
Confirming your identity, age and eligibility to use the services.
Carrying out anti-fraud, anti-money-laundering, responsible gambling, security and risk checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Responding to questions, support requests, complaints and other communications.
Maintaining, testing, improving and securing the website, systems and services.
Sending service messages about your account, transactions, security or important changes.
Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, tax, accounting, auditing and record-keeping obligations that apply to the services.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

You may be able to opt out of promotional messages by using the unsubscribe option in a marketing communication or by contacting us. Opting out of marketing does not stop essential service communications, such as messages about account security, transactions, verification or material changes to the services.

Sharing information

Information may be shared with trusted providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security, auditing or professional services. They should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal requirement, respond to a valid request, protect players or the public, investigate suspected fraud or misconduct, resolve disputes, or protect the website and our rights. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate protections.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes designed to protect information. No online service or method of transmission can be guaranteed to be completely secure, so players should also use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised access.

Personal information may be processed or stored by service providers in Australia or other locations, depending on the systems and suppliers used to provide the services. Where information is handled by another organisation, we expect suitable privacy and security protections to apply. Information may be transferred where necessary for account operation, payment processing, verification, security, support or other purposes described in this Policy.

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and unsuitable use

The services are intended for eligible adults. We do not knowingly seek to collect personal information from children or people who are not permitted to use online gambling services. If you believe a child has provided personal information, please contact us so that the matter can be reviewed and appropriate steps can be taken.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These rights may include asking for access to your data, requesting correction of inaccurate or incomplete data, asking for deletion of data where it is no longer needed or may lawfully be deleted, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or request further information about a privacy matter.

Making a data request

To exercise your rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@bonzawincasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves sensitive information or account security.

We will review privacy requests and respond within a reasonable period. Some requests may be limited or refused where we are permitted or required to retain information, where deletion would affect legal or security obligations, where another person's privacy may be affected, or where the request cannot be verified. If a request cannot be completed as asked, we will aim to explain the reason and discuss any available alternative.

Keeping your information accurate

Please keep account and contact information accurate and up to date. You may be able to update certain details through your account settings. If a detail cannot be changed online, contact support@bonzawincasino.best. We may ask for supporting information when changes affect identity, payment, security or verification records.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, with the revised date where appropriate. We encourage players to review this page periodically. Continued use of the services after an update may indicate acceptance of the updated information, where this is permitted.